[Resolved] Citrus Payment Solutions — I have not received my rs. 800 payment on facebook ad account.

Mahesh Baldania

from Surat, Gujarat

Address:

Surat, Gujarat, 395010

Hello sir,
I have not received my Rs. 800 payment on facebook ad account. while my SBI bank already paid 800 Rs. on citrus payment solution.

so why my payment reaches on FaceBook ad account. in this image you can see SBI bank msg they said already cut my 800 rs. via citrus. but citrus is failed to send 800 Rs. on facebook ad account. you can see the detail on the image.

so kindly help me and refund my payment immediately. And tell me how much time to take an when my payment is refunded on my bank account. Please Reply.

My bank a/c:- [protected]
IFSC code:- SBIN0011020

+1 photos

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Aug 3, 2018

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Jul 03, 2018

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team