Citrus Payment Solutions — I was ordering from Zara Payment deducted from citrus but order not placed | |
I was placing an order on zara india and opted to pay through upi payment mode, for which i use phonepe. Zara uses citrus payment gateway to which i paid the sum and money was deducted but as soon as i was redirected to the app, it showed payment failed and the order was not placed and my money was also deducted. It's very much inconvenient to run after your hard owned money like this from one email to another. Kindly address my grievance and refund. I can provide bank statement and phonepe transaction id one to one. Screenshot of my phonepe payment and transaction id added. Date of incident:- 24 April 2021 Was this information helpful? | |
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+91 20 6731 4141
3rd Floor, Viraj Building, SV Road, Khar (West), Mumbai, Maharashtra, India - 400052
We regret the inconvenience caused. Your transaction with Citrus ID OL[protected] processed on[protected] for Rs. 780.00 was a failed transaction. The amount has been refunded to your source account on[protected]and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday and bank holiday) from the date of refund. Feel free to write to us if any other information is required.
Regards,
Citrus Support Team
Please arrange the refund asap!
This is really not good.