[Resolved]  Citrus Payment Solutions — I'm complaining about transaction failed

Address:Thane, Maharashtra, 401303
Website:Paymantra

I made my hp lpg gas bill payment by citrus paymantra service [ hp consumer no. 604969, abeer hp gas agency], the transcation got completed and the amount of rs. 685
Deducted from my bank acc., but the payment not reached to the hp lpg authority,
Please, help as early as possible!

Transaction no. [protected]
Amount dectd : 685.87 rs
Date of pay. : 30/05/2019
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Jul 7, 2019
Complaint marked as Resolved 
Verified Support
Jun 06, 2019
Citrus Payment Solutions Customer Care's response
Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team
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