[Resolved] Citrus Payment Solutions — Issue with zara order payment | |
I placed an order using the Zara app (order number [protected]) for 5 items on 23 August, 2020 amounting to Rs. 8510. I chose the UPI payment option. The transaction has been credited to Citrus Solutions Pvt Ltd ([protected]@axisbank). The transaction ID is[protected]. The amount has been debited from my account but the zara website and app are still showing the order status as payment pending. Please resolve the issue at the earliest as the amount has been debited from my account. If the order cannot be processed, kindly initiate the refund process. Was this information helpful? | |
Sep 8, 2020 Complaint marked as Resolved The amount was credited back in my account within 14 days. | |
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+91 20 6731 4141
3rd Floor, Viraj Building, SV Road, Khar (West), Mumbai, Maharashtra, India - 400052
Apologies for the inconvenience.
Request you to share your registered number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our team will assist you with your query.
Regards,
Team Citrus