[Resolved] Citrus Payment Solutions — I've recharged sun direct through their app, money got deducted but the recharge was not done | |
Hello, My Name Is Narendra Prasad, My sun direct smartcard Number is [protected], I've tried to recharge my account with My Sun Direct app, Through UPI, Money got deducted but the recharge was not done, When spoke to sun direct customer care representative she said that it's not sun direct problem and to recharge again, As you're the gateway provider and to your account the money got sent, please help me and refund the amount Was this information helpful? | |
Jul 29, 2019 Complaint marked as Resolved Verified Support Jun 24, 2019 Citrus Payment Solutions Customer Care's response Hi, We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further - • Citrus, Merchant and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • First 6 and last 4 digits of your card. • UPI / VPA if any used Regards, Citrus Support Team | |
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