[Resolved] Citrus Payment Solutions — kotak | |
I've deposited 2000 rupees (Transaction id inv36a1a0784a71) in mu kotak account after completing the full kyc through the link i've got from kotak mahindra bank and money is deducted from other bank but i didn't get confirmation from kotak bank. So please help in getting my money back to me. I'm need of it very much. So, please help me in resolving the issue.
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Jul 5, 2018 Complaint marked as Resolved Citrus Payment Solutions customer support has been notified about the posted complaint. Verified Support Jun 04, 2018 Citrus Payment Solutions Customer Care's response Hi, Please note that this is a successful TXN via Payment Id - CTX[protected] at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - INV36A1a0784a71 in order to get the status at their end. Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php Regards, Citrus Support Team | |
 2 Comments | |
Comments
It asking me to give bank details. Where it showing my email id in account holder name instead of my name and I can't edit that. It saying account name should be match.
For God sake email id and name will not match in any time.
Please resolve this.. 10 k is Stricker in wallet
For God sake email id and name will not match in any time.
Please resolve this.. 10 k is Stricker in wallet
Citrus Payment Solutions Customer Care's response, Jun 8, 2018
Verified Support
Hi,
Your concern has already been addressed over the email sent by you under the case number 02944452. Revert to the same for any more help or support.
Regards,
Citrus Support Team
Your concern has already been addressed over the email sent by you under the case number 02944452. Revert to the same for any more help or support.
Regards,
Citrus Support Team
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+91 20 6731 4141
3rd Floor, Viraj Building, SV Road, Khar (West), Mumbai, Maharashtra, India - 400052
Please note that this is a successful TXN via Payment Id - OL4878424097964938397 at our end, the amount for the same has been remitted to the merchant.
For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - 051805026132402 in order to get the status at their end.
Alternately for any more assistance, you can also contact us at support@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php
Regards,
Citrus Support Team