[Resolved] Citrus Payment Solutions — Money debited but order cancelled | |
Hey I made a google pay payment to the zara app via citrus. The money waz debited but the order was cancelled. Please initiate a refund as soon as possible. Was this information helpful? | |
Aug 13, 2021 Complaint marked as Resolved Verified Support Jul 02, 2021 Citrus Payment Solutions Customer Care's response Dear Customer, Greetings from Citrus! We regret the inconvenience caused to you. Your transaction with the Citrus ID: OL[protected] & OL[protected] processed on[protected] or Rs. 2380.00 INR was a failed transaction and we have not received the funds at Citrus. In case of an accidental debit, the amount will be auto reversed to your source account within 3 to 5 working days (for net banking transaction) and 7 to 10 working days (for Card transaction & UPI transaction) (Excluding Saturday, Sunday and bank holiday). If the amount is not reflecting within the given time frame, we request you to contact your respective card/account issuing bank to know the status of the refund. We appreciate your understanding with regard to this matter. Regards, Citrus Support Team | |
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