Citrus Payment Solutions — Money debited from bank account but payment pending on ZARA app | |
I was placing an order on the ZARA app on[protected] and had opted for payment via UPI (Google Pay) for which Zara used the Citrus payment gateway. I did the transaction via [protected]@oksbi and money got debited from the account but the payment didn't receive on the ZARA app and my order got cancelled. I haven't been initiated a refund. Please check my concern and give me refund of my money at the earliest. Was this information helpful? | |
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Verified Support Jul 22, 2021 Citrus Payment Solutions Customer Care's response Hi, We are unable to trace any transaction with the provided details. Please share the below details with us and we shall assist you further. • Citrus ID, Merchant and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • First 6 and last 4 digits of your card. • UPI / VPA if any used Regards, Citrus Support Team Jul 22, 2021 Updated by mnvshr I hope this helps. Verified Support Aug 03, 2021 Citrus Payment Solutions Customer Care's response Hi, We regret the inconvenience caused. Your transaction with Citrus ID UPI[protected] processed for Rs. 1990 was a failed transaction. The amount has been refunded to your source account on[protected] and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday and bank holiday) from the date of refund. Feel free to write to us if any other information is required. Regards, Citrus Support Team | |
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