[Resolved]  Citrus Payment Solutions — money debited from bank but not credited to ghmc

Address:Hyderabad, Telangana, 500072

Hi
I paid 3016.00 rs to ghmc municipality tax through hdfc net banking, money got debited from my account but not credited to ghmc.

I done above transaction on 24/04/2019 11.26 pm. Attaching transaction reference number as screenshot.

Details for transaction.
Hdfc bank,
[protected]-citrusghmc,
Cheque/ref. No.:[protected],

I, therefore, request you to look into the matter and refund amount back to my hdfc account asap.
+1 photos
Was this information helpful?
No (0)
Yes (0)
May 30, 2019
Complaint marked as Resolved 
Verified Support
Apr 26, 2019
Citrus Payment Solutions Customer Care's response
Hi,

We are unable to trace any transaction with the provided details. Please share the below details at
[protected]@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team
Complaint comments 

Comments

On 12th April i did a payment to yamuna expressway authority through internet banking my payment of Rs. 49875 got deducted from bank but authority has not recieved it. my transaction is clearly showing payment transferred to citrus payment solutions Ref. No. [protected]IGAFXFMRRO dATE : 12TH APRIL 2019,
Citrus Payment Solutions Customer Care's response, Apr 30, 2019
Verified Support
Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Citrus Payment Solutions
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    63%
    Complaints
    2969
    Pending
    245
    Resolved
    1777
    Citrus Payment Solutions Phone
    +91 20 6731 4141
    Citrus Payment Solutions Address
    3rd Floor, Viraj Building, SV Road, Khar (West), Mumbai, Maharashtra, India - 400052
    View all Citrus Payment Solutions contact information