Citrus Payment Solutions — Money debited on a cancelled order

I had placed an order through the zara application on 13th april, made the payment of ₹3270 through google pay which was debited to citrus solutions, the money was never received by zara and hence the order was canceled. Since then have contacted citrus on their mail 4 times never getting a reply,
Highly unprofessional, please resolve this ASAP
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Hi!

Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query.

Regards,
Team Citrus
SameerAnand17's [Complaint's author] reply, May 18, 2021
UPI Transaction id : 110315631450
Amount : ₹3270
Completed on 13th April
Contact number : 8929181405
Mail id : sam17.sameer@gmail.com

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