Citrus Payment Solutions — Money deducted but amount not shown in zara app

Hi,
I have placed an order on zara app with upi transaction for amount 3, 280 twice. Money was deducted both times but order was not shown as paid on zara app. Please initate refund for the below transaction upi ids-
[protected] and
[protected]
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Hi,

We regret the inconvenience caused. We are unable to see the provided details. Please share the below details with us and we shall assist you further.

• UPI/Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team
Ayushayush03's [Complaint's author] reply, Jan 2, 2021
Acct XXX719 debited with INR3280.00 on 02-Jan-21 and citruspay@axisbank credited.Info:UPI-100201845405.
And
Acct XXX719 debited with INR3280.00 on 02-Jan-21 and citruspay@axisbank credited.Info:UPI-100201918947.
2 jan 2021 amount 3280 and another one on 2 jan 2021 for the same amount 3280
Phone - 9999337847
Upi id - just.kalra-1@okicici
Hi,

Please note that your transaction with Citrus ID OL[protected] & OL[protected] processed on[protected] was a failed transaction. The amount has been refunded to your source account on[protected] and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday and bank holiday) from the date of refund.

Feel free to write to us if any other information is required.

Regards,
Citrus Support Team

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