[Resolved] Citrus Payment Solutions — Money deducted but payment not successful

Mansisingh23336

Jun 23, 2021

Address:

Mumbai, thane

I placed an order through zara app, when I proceeded to the payment I paid through UPI ( PhonePe) the money was deducted immediately but the payment was not successful on the zara app. And as I saw the complaints of others and your response that money gets deducted quickly but why does the refund takes so much time. My birthday is in 5 days and that was the dress I wanted to buy. And now you have my money and I don’t think my mother will give me money unless and until you refund it. So please it’s a humble request generate the refund in 24-48 hours. Everything you need is I am attaching below. Payment was made on 23rd June 2021 at 2:50am. If you need anything else to generate the refund - [protected] this is my number please help.

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Aug 6, 2021

Complaint marked as Resolved

Verified Support

Jun 24, 2021

Citrus Payment Solutions Customer Care's response Hi,

We regret the inconvenience caused. Your transaction with Citrus ID OL[protected]
processed on[protected] for Rs. 2790.00 INR was a failed transaction. The amount has been refunded to your source account on[protected] and shall reflect in your account within 7 to 10 working days (excluding Saturday, Sunday, and bank holidays) from the date of refund. Feel free to write to us if any other information is required.

Regards,
Citrus Support Team