[Resolved] Citrus Payment Solutions — Money deducted but the brand didnt received it | |
I was placing an order on zara india online on 24th may 2020 and had opted for payment via upi. I then did the payment through paytm for which zara had used citrus payment gateway. I did the transaction via [protected]@paytm and money got debited from my account but zara did not received the amount. Upi reference ID[protected] So zara cancelled the order from their side as it keep pending I haven’t been initiated a refund. Kindly check my concern and give me refund of my money at the earliest. Was this information helpful? | |
Sep 10, 2021 Complaint marked as Resolved Verified Support Jul 27, 2021 Citrus Payment Solutions Customer Care's response Hi, We regret the inconvenience caused. Your transaction with Citrus ID UPI[protected] processed for Rs. 2990 was a failed transaction. The amount has been refunded to your source account on[protected] and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday and bank holiday) from the date of refund. Feel free to write to us if any other information is required. Regards, Citrus Support Team | |
 1 Comment | |
Comments
It’s been more than a week and i still haven’t received my refund. Please refund that money to My upi - [protected]@paytm asap.
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