[Resolved] Citrus Payment Solutions — money deducted

boney m

from Tekari, Bihar

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201309
Website:	www.nios.ac.in

Sir
I had made a payment of₹510/- for NIOS deles through citrus payment on 14/07/2018, fortunately money was deducted from my account and unfortunately in NIOS website it's shown as payment not made, I waited for 48+hours as it was shown payment will be updated in 48 hours.my transaction ID is INB/[protected]. Please refund the amount to my account number. As there was no response from your side I made a second payment on 16/07/2018 and it was successful. So hereby I request you to refund the amount which was sent from my account on 14/07/2018
Thank you
Boney George
[protected]@gmail.com

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Aug 17, 2018

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Jul 17, 2018

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team