Citrus Payment Solutions — Money deducted from account but payment failed | |
I paid 1280 rupees to Zara through upi [protected]@paytm, the amount got deducted from my account but the Zara website showed payment failed and cancelled the order. I want my money back. References number:[protected]
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Verified Support Jul 18, 2021 Citrus Payment Solutions Customer Care's response Hi! As checked, this is a successful transaction via Citrus transaction Id - OL[protected] and source transaction Id - UPI[protected] at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end. Regards, Team Citrus Verified Support Jul 20, 2021 Citrus Payment Solutions Customer Care's response Hi, Please share the merchant written confirmation regarding the same so that we can look into it. Regards, Citrus Support Team Jul 30, 2021 Updated by Ranjanv Here’s the written confirmation  | |
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