[Resolved]  Citrus Payment Solutions — money deducted from account but payment on zara app shows pending

I was purchasing a shorts online through zara app. I chose an option to pay through upi payments. They redirected me to citrus solutions merchant to continue my payment. I entered my upi id of google pay. My money 2590, got deducted but my order in the zara app still shows payment pending. Kindly refund my money.
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Aug 6, 2021
Complaint marked as Resolved 
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Hi,

Apologies for the inconvenience.

As checked, this is a failed transaction and amount for same has been refunded on 01/07/2020 via RRN [protected]. You will receive the amount in your source account within 5-7 working days (except Saturday, Sunday and bank holidays).

Regards,
Team Citrus

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