Citrus Payment Solutions — Money deducted from bank account but order not received by Zara

On 10th November 2020, I paid for an order on Zara using the UPI payment method, I paid using Google pay, Money was deducted from my bank account and paid to ' CITRUS SOLUTIONS ' but Zara never received my order and it is still showing payment pending.
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You guys still haven’t replied or refunded this, I think I’ll have to do more than just a consumer complaint now. this is proper fraud!
Citrus Payment Solutions Customer Care's response, Dec 3, 2020
Verified Support
Hi!

Apologies for the inconvenience.

As checked, this is a failed transaction and amount for same has been refunded on 11/11/2020 via RRN 031520782838. Please connect with your issuing bank with the given RRN for further assistance.

Regards,
Team Citrus

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