[Resolved]  Citrus Payment Solutions — Money fraudulent

I tried to purchase something from the Zara app on 30th June 2021. And I chose to make the payment via google pay which was routed through citrus payment solutions Pvt ltd. In Google pat the transaction was successful (₹3170) however, Zara did not receive the money and the order eventually got cancelled. So the payment is basically stuck with citrus and they’re doing this with a lot of customers and this is what worrisome. This is the third time I’m writing and complaint and still no solution. Also, I received a call from a person saying he’s a citrus solutions employee and wanted to help me with the refund but clearly he was trying to loot more money from me but so he tried a lot and told he’ll get back to with a better solution but when I called him back the number was unavailable and still out of reach. So please don’t make any payments via CITRUS SOLUTIONS PVT LTD, they’re clearly looting money from people and I really hope I get my hard earned money back from these people. Please help me out.