[Resolved] Citrus Payment Solutions — Money has been detected but my order has been cancelled. | |
I placed an order on zara and completed the payment via UPI (google pay) on 16th July. The order hasn’t been placed as it says ‘order cancelled’ as the payment hasn’t been successful but the amount ₹1, 490 has been deducted from my account for the same. Kindly please look into this issue. I’ve already registered a complaint but haven’t received any response. I would really appreciate a quicker response. Thanks.
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Aug 23, 2021 Complaint marked as Resolved Verified Support Jul 22, 2021 Citrus Payment Solutions Customer Care's response Hi, We regret the inconvenience caused. We would like to inform you that for any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly. We are a payment aggregator that helps merchants collect payments online. Please contact the merchant or your bank for refunds/replacements or any other service-related issues. Regards, Citrus Support Team | |
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