Citrus Payment Solutions — Money Not Received By Beneficiary

Walter888

from Kolkata, West Bengal

Address:

47, New Tangra Road, Near Chinese Kali Mandir

Today 16/11/20 I made a payment to west Bengal state beverages corporation the sum of 61271 rupees through HDFC net banking using your portal but the beneficiary did not receive from your end.
The money has been debited from my account. I did not get any narration nor did I get a ref number. The page just went blank and it got debited from my account.
Please look to the matter and eagerly waiting for your feedback.

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Comments

Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Verified Support

Hi, please share the below details for assistance.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card

Walter888's [Complaint's author] reply, Nov 17, 2020

Details given in comment

Walter888

from Kolkata, West Bengal

.Scan copy Attached herewith
.Transaction date 16/11/2020 Amount 62, 141 ( SIXTY TWO THOUSAND ONE HUNDRED AND FOURTEEN)
.EMAIL - [protected]@gmail.com
.NET BANKING details attached