[Resolved] Citrus Payment Solutions — money not reflect in kotak account

Jitender1511

from Ahmedabad, Gujarat

Address:

Panchmahal, Gujarat, 382721

I have opened an account with kotak mahindra bank after kyc i was given a link to deposit money to that account link was
http://t.payu.in/NcdQC2. i have transferred from my axis account to kotak. Transaction was successful. Attached screenshot. 2 days are over but money not deposited in account. Pls kindly look into this.. And please solve as soon as possible.. Account name is jitendra singh.. Thanks

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Jun 18, 2018

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

May 09, 2018

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

May 10, 2018

Updated by Jitender1511 Hi,

I have sent you the email with the details asked. please look into it and do the needful.

Thanks,
Jitender Singh