[Resolved] Citrus Payment Solutions — money paid through citrus pay is not reflecting in my bank account.

Kevin A

from Bengaluru, Karnataka

Address:

#106, 107, SLV Paradise, 1st Main KSHBS, 3rd Cross, Ramanna Layout, Kothanur, Byrathi, 560077

I've deposited 500 rupees in my kotak account on 30th june after completing the full kyc through the link i've got from kotak mahindra bank and money is deducted from other bank but i didn't get confirmation from kotak bank. Its been 2 days but the amount is not reflecting in my bank account. So please help in getting my money back to me. I'm need of it very much. So, please help me in resolving the issue.

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Aug 14, 2019

Complaint marked as Resolved

Verified Support

Jul 03, 2019

Citrus Payment Solutions Customer Care's response Dear Customer,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• First six and last four digits of the card (In case the transaction is processed via Credit/Debit Card).
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• UPI / VPA if any used

Regards,
Citrus Support Team