[Resolved] Citrus Payment Solutions — Money taken but movie ticket not sent. | |||||
Hello, I booked 4 seats at the cost of Rs.892.00 online yesterday through citrus from my HDFC bank account for Bahubali-2 movie @ INOX, Meddilipalem, Vizag for 10:00PM show. Money is transferred from Bank (Ref No:[protected], Pickup code 7541) as soon as the payment is done but ticket is not yet send to me. When I contacted HDFC bank, they told me to contact the merchant because they already made the payment. Citrus contact information is made complicated to make any registration of complaint very difficult. Do these online transaction companies keep any check and balances? I wonder why this company not yet detected the transaction failure and not refunding the money automatically. I think this is done purposefully to cheat people. Thanks, Rajeev Mobile: [protected] Was this information helpful? | |||||
Jun 7, 2017 Complaint marked as Resolved Citrus Payment Solutions customer support has been notified about the posted complaint. Verified Support May 05, 2017 Citrus Payment Solutions Customer Care's response Hi Rajeev, We are unable to trace the transaction details with the provided information. Request you to share the Citrus Transaction id along with the email id and mobile number used for processing the TXN to get the status checked. Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php Regards, Citrus Support Team | |||||
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