Citrus Payment Solutions — Money to be refunded | |||
I was placing an order on zara india online on 26th may 2020 and had opted for payment via upi. I then did the payment through google pay for which zara had used citrus payment gateway. I did the transaction via [protected]@okaxis and money got debited from my account but zara did not received the amount. Transaction id[protected] So zara cancelled the order from their side as it keep pending I haven’t been initiated a refund. Kindly check my concern and give me refund of my money at the earliest and it’s a big amount and there is no direct phone number given and I expect the action and procedure to be informed to me at the earliest. Was this information helpful? | |||
|
May 26, 2021 Updated by pandapriyanka Attaching the cancel order of notification of Zara.Attached the bank transaction which was debited to Citrus Payment Solutions through Google pay as well.  Verified Support May 27, 2021 Citrus Payment Solutions Customer Care's response Hi! Apologies for the inconvenience. As checked, this is a failed transaction and amount for same has been refunded on 27/05/2021 via RRN[protected]. You will receive the amount in your source account within 5-7 working days (except Saturday, Sunday and bank holidays). Regards, Team Citrus Jun 05, 2021 Updated by pandapriyanka The coupon code was given instead of amount being credited it was debited from the account and they kept saying the money will come back and more amount was deducted through the code   | |||
 1 Comment | |||
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
63%
Complaints
2969
Pending
245
Resolved
1777
+91 20 6731 4141
3rd Floor, Viraj Building, SV Road, Khar (West), Mumbai, Maharashtra, India - 400052
Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query.
Regards,
Team Citrus