[Resolved] Citrus Payment Solutions — Movie ticket payment debited twice

deepika21c

from Chennai, Tamil Nadu

Address:	600082
Website:	SPICINEMAS

Hi,
I have made a spicinemas movie ticket bookings on 7th october 2016;
First i have tried with my icici bank account and i did not receive a confirmation of payment; then i have tried immediately with my hdfc account for the same seat and my payment was successful and got the confirmation message; but i see 150 has been debited from my icici account too;
(Reversal needed) :
Transaction details

Reference id[protected]
Transaction typebill payments/shopping mall
Transaction date (Dd/mm/yyyy) 07/10/2016
Transaction amountinr 150.00
Remarkspgmib[protected]spi cinemas
Transaction statussuccess
Beneficiary/biller citrus payment solution

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Nov 10, 2016

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Oct 10, 2016

Citrus Payment Solutions Customer Care's response Hi Deepika,

We would like to inform you that the transaction "[protected]" for 150 INR was not successful at our end.

This might be an accidental debit. The same shall be refunded into your respective account within 3 to 5 working days (excluding Saturday/Sunday and public holidays).

Alternately for any more help or assistance required, You can mark us an email at [protected]@citruspay.com and our team will assist you right away.

Regards,
Citrus Support Team