[Resolved] Citrus Payment Solutions — multiple time submitted fees...

vandana2018

from Mohali, Punjab

Address:

Lakhimpur Kheri, Uttar Pradesh

Sir
i have submitted fees many times for one enrollment no.[protected] for the course d.el.ed.exam 501, 502, 503 provided by nios at the same date 06/03/2018.the amount was only 757.5 rupe.but i paid three times the amount 2272.5 rupe.
so please cut the fee 757.5 rupe and refund me my extra amount 1515.00rupe.
thank you
name- vandana mishra
enrollment no.-[protected]
mob.no.[protected]

+3 photos

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Apr 8, 2018

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Mar 08, 2018

Citrus Payment Solutions Customer Care's response Hi Vandana,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

Mar 15, 2018

Updated by vandana2018 1- reference no[protected]
2- reference no[protected]
3- reference no[protected]
4- email id- [protected]@gmail.com
5-mobile no- [protected]
6- card no- 459150... 1586
so please cut the fee 757.5 rupe and refund me my extra amount 1515.00rupe.