[Resolved] Citrus Payment Solutions — my account have been debited twice

Jayanthipk

from Ernakulam, Kerala

Address:

1307 a Sri vaari swagath apts, 7th cross street, Chennai, Tamil Nadu, 600099

Hi,
On 26th april 2019, i made a purchase of movie ticket online from s2 cinemas site. The ticket amount was rs.1090.8. At the time of booking.. After the payment being processed the site said session expired... So i had to go for second time payment and it successfully processed the amount. Later when i checked my axis bank account i found that the money was debited twice. Please reverse the excess amount that have been deducted from my account. Thanks jayanthi

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Jun 16, 2019

Complaint marked as Resolved

May 07, 2019

Updated by Jayanthipk When I checked the Axis bank they gave the PRN NO for my transaction as [protected] which was successful

Verified Support

May 08, 2019

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team