[Resolved] Citrus Payment Solutions — My confirmed ticket of air india express auto canceled as the payment is not done to them by cytrus solutiins | |
I had bought air india express ticket from Mangaluru to Muscat for 3 passengers on 25/03/2021. Ticket PRN/confirmation number was FLZKLV. A amount of Indian rupees 57823.17 was debited from my account. The reference number of transaction is SOL/[protected] After sometime when I checked my ticket I learnt that it was auto canceled. When I contacted air india express customer care executive he said payment is not done from cytrus solutions to air india express. I was surprised and shocked. I already used this ticket details to book other things like PCR test and hotel booking as required by government of Oman. The ticket price of air india express going up day by day. Who is responsible for this? Who is going to refund this money and the balance additional amount which I have to pay to rebuy the ticket. Moreover why air india express is tieing with such low grade solution providers? Do you understand the trauma we are undergoing in this difficult time of pandemic Was this information helpful? | |
Aug 14, 2021 Complaint marked as Resolved Verified Support Mar 30, 2021 Citrus Payment Solutions Customer Care's response Dear Customer, Greetings from Citrus! We regret the inconvenience caused to you. Your transaction with the Citrus ID: OL[protected], OL[protected] & OL[protected] processed on[protected] for Rs. 57823.17 INR was a failed transaction and we have not received the funds at Citrus. In case of an accidental debit, the amount will be auto reversed to your source account within 3 to 5 working days (for net banking transaction) and 7 to 10 working days (for Card transaction & UPI transaction) (Excluding Saturday, Sunday, and bank holiday). If the amount is not reflecting within the given time frame, we request you to contact your respective card/account issuing bank to know the status of the refund. We appreciate your understanding with regard to this matter. Regards, Citrus Support Team | |
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+91 20 6731 4141
3rd Floor, Viraj Building, SV Road, Khar (West), Mumbai, Maharashtra, India - 400052
I tried to purchase 5kg extra luggage on air india express . Money debited from my account, but extras not added, hence i called AIR INDIA EXPRESS customer care accounts section, they were sure that money is not credited to their acount too. But i have proof of Payment to the above statement. also attaching the screenshot of the pay
AIRLINE PNR:CC4L4N
As checked, this is a successful transaction via Citrus transaction Id - OL8879964392897927431
Source CTX and source transaction Id - 012209041338061 at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.
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Team Citrus