[Resolved] Citrus Payment Solutions — my premium deducted from my a/c but not deposited | |
Dear sir, Last night i had a transaction through citrus payment solution for paying my premium for bajajallianjlife insurance policy. Transaction showed that it is successful and a ₹6829/-is deducted from my a/c. Vide txn#870737. But the same is not deposited against the policy. So seeking an early reply in this regard. My policy no-[protected]. Neither iv received the confirmation nor transaction details. Even it is not yet paid to my policy a/c. So pls look into it Was this information helpful? | |
May 29, 2018 Complaint marked as Resolved Citrus Payment Solutions customer support has been notified about the posted complaint. Verified Support Apr 15, 2018 Citrus Payment Solutions Customer Care's response Dear Customer, We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further - • Citrus, Merchant and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • First six and last four digits of the card (In case transaction is processed via Credit/Debit Card). • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • UPI / VPA if any used Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php Regards, Citrus Support Team | |
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