[Resolved] Citrus Payment Solutions — need help for fraud from paytm savings account rs. 10000
Sarenga Palpara, Howrah, West Bengal, India
RiRitan Pal on Jun 23, 2019
I am ritan pal. I lived in howrah sarenga westbengal pin code711309. I would like inform you that on 20th june morning from my paytm savings account rs. 20000 fraud by some one fraud man's details given below.
Citrus pay etailing transaction no.[protected]Trns amount-10000) please help.
Transaction detail attached with this mail.
Please find the attachment.
I need to return rs.10000. Please help me sir. Please i am help less.
Complaint marked as Resolved Jul 25, 2019
Verified SupportCitrus Payment Solutions Customer Care's response, Jun 24, 2019
Please note that all transactions processed through CitrusPay payment gateway are processed with a Two-factor authentication mechanism. Please note that the mentioned transaction/s were processed only after the 2nd-factor confirmation like OTP/PIN/Online password from the customer’s end. Also, there is very less probability of stopping/reversing such transactions. Never share your card number, CVV, PIN, OTP, Internet Banking User ID & Password with anyone via any means. Sharing these details can lead to unauthorized access to your account and CitrusPay will not be liable for any loss arising due to any such unauthorized transaction/s.
In this unforeseen situation if you need the details of the transaction/s or want this to be investigated further, please raise your query to your bank that has issued your Credit card/Debit card /Savings Bank. Your Bank shall facilitate you on the further process.
Citrus Support Team
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