[Resolved] Citrus Payment Solutions — Not-getting of payment receipt.

Sridharsahu

from Kantabanji, Odisha

Address:

764002

Dear sir,
I have made a payment of rs.800/- to rie, cee towards exam fees. Regret to say that at the time of ending payment no receipt generated. The citrus site was shown error. But rs.800/- has deducted from my bank account vide transaction id : "igabdxyjt" dtd.19.04.2017

" therefore, i request you to please guide me in this regard that how i get the payment receipt or kindly send me the payment receipt to my mail : [protected]@gmail.com.
Your early response is awaited.

Regards

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May 25, 2017

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Apr 20, 2017

Citrus Payment Solutions Customer Care's response Hi,

Your concern has already been addressed over the email sent by you under the case number 00812046. Revert to the same for any more help or support.

Regards,
Citrus Support Team

Apr 24, 2017

Updated by Sridharsahu Sir,
I have made a transaction with RIE through your payment gateway. But till today I am not able to get the payment receipt from your side. RIE confirm the following mail :-
"our transaction[protected] processed on[protected] for Rs.800.00 is a successful transaction. We would request you to kindly approach the merchant regarding the payment receipt."
Therefore, I request you to please provide me the payment receipt to my following mail.
[protected]@gmail.com
This is for your kind information and necessary action please.
Regards

Verified Support

Apr 24, 2017

Citrus Payment Solutions Customer Care's response Hi Sridharsahu,

We would like to inform you that the TXN[protected] is successful at our end. Please get in touch with the merchant in order to get the service delivery status at their end.

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

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Comments

kevinyumnam

from Imphal, Manipur

Sir,
This is to inform you that I had made a payment of Rs 660/- for PGCET application fees (650 + 10 bank charges) on 30th May 2017, but unfortunately fee receipt was not generated. The bank reference number is [protected]. It would be highly appreciative if the receipt could be mailed to my e-mail i.e. [protected]@gmail.com as it is required for my college admission.
Your swift response is awaited.
Thank you.