[Resolved]  Citrus Payment Solutions — Not getting refund money from shopclues via citrus pay

Address:796081
Website:Citruspay.com

Hello, I have order a mobile phone from shopclues. Order id[protected]. But the order is cancelled and refund process is done through citrus pay. But i didnt get the refund after telling me it was credited to my account. Please solve my problem. Ref. No 75503726344010487665406 Dated:8/12/16

Here is the sms i got from citrus pay:

Transaction of INR 5699.00 at Clues Network Pvt Ltd dated 08/12/2016 has been
refunded for INR 5699.00 vide Ref. no 75503726344010487665406. Please get in
touch with your bank in case of non-receipt of credit within 10 days.
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Jan 22, 2017
Complaint marked as Resolved 
Citrus Payment Solutions customer support has been notified about the posted complaint.
Verified Support
Dec 14, 2016
Citrus Payment Solutions Customer Care's response
Hey Sangzaula,

Your concern has already been addressed over the email sent by you under the case number 00489518. Revert to the same for any more help or support.

Regards,
Citrus Support Team
Complaint comments 

Comments

Dear Sir/Madam
My Payment are compatible and 413.80 are Debit from my ACCOUNT but not show complicated Please Help me...Thanks
...
Ticket ID is[protected]
Reference no is [protected]IGAAKKUEB5

मैंने उसका स्क्रीन शॉट लगाया है कृपया करके निवारण करे ---धन्यवाद
Sunil Online Solution - [protected]

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