[Resolved] Citrus Payment Solutions — not refund my payment

Sg gupta

from Delhi, Delhi

Address:	New Delhi, Delhi, 110033
Website:	Paytm site

Dear paytm
My oder id :[protected]
Complaint id :39614474

Through this paytm id you can get the all details.

I have had a word with one of your collegue in you customer care, i was told that the whole amount would be refunded with in 2 day but here more then 7 days have gone. No amount refund was initiated from yourside. Here you have cheated on me.

But the thing is i am being charged from the bank side of rs. 285 and even more.
I dont know why you have stopped my refund.
This kind of service you give to your customer.

Need a solution for this issue.

Thanks

Regard.
Sg gupta

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Nov 11, 2017

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Oct 11, 2017

Citrus Payment Solutions Customer Care's response Dear Customer,

Apologies for the inconvenience caused.

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• First six and last four digits of the card (In case transaction is processed via Credit/Debit Card).
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• UPI / VPA if any used

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team