[Resolved] Citrus Payment Solutions — online fraud

Karthik Kadava

from Mulki, Karnataka

Address:	Guntur, Andhra Pradesh
Website:	Paymantra or citrus

My hp gas payment was successful money debited from my account but not received by my dealer and there is no customer care number for fast resolution of problem online is meant to save time but paymantra failed in this aspect again I was forced to pay money by the dealer by hand ... And they suggested not to do online again it's almost 5 days still payment not received by merchant . I don't know with out proper testing why these new features are introduced making to impact our mental health conditions so kindly please refund back my money I have learned a very good lesson

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Nov 24, 2018

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Oct 24, 2018

Citrus Payment Solutions Customer Care's response Hi Karthik,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team