[Resolved] Citrus Payment Solutions — online payment done to hp gas via ezpay. money deducted but agency says they did not receive the amount. so please refund | |||
I clicked the link that came in sms below and made online payment Hpgas bkngno 524421 con 637995 bkng clrd 20. Aug.2018 maruthi gas co otp 6160 http://ezpay.hpcl.co.in//ezypay//h//[protected] to pay for refill Please see the attached screenshot of the confirmation of the payment The agency says they did not receive any payment and my money is deducted. Kindly refund asap Was this information helpful? | |||
Nov 16, 2018 Complaint marked as Resolved Citrus Payment Solutions customer support has been notified about the posted complaint. Verified Support Oct 15, 2018 Citrus Payment Solutions Customer Care's response Hi, We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further - • Citrus, Merchant and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • First 6 and last 4 digits of your card. • UPI / VPA if any used Regards, Citrus Support Team | |||
 2 Comments | |||
Comments
I recharge the sun tv on 14 oct 2018 on evening no cw[protected]
Not credited amount yet
Balance debited from account
Plz treat matter urgently
Not credited amount yet
Balance debited from account
Plz treat matter urgently
Citrus Payment Solutions Customer Care's response, Oct 24, 2018
Verified Support
Hi,
We are unable to trace any transaction with the provided details. Please share the below details at support@citruspay.com via email to assist you further -
• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Citrus Support Team
We are unable to trace any transaction with the provided details. Please share the below details at support@citruspay.com via email to assist you further -
• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Citrus Support Team
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We are unable to trace any transaction with the provided details. Please share the below details at support@citruspay.com via email to assist you further -
• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Citrus Support Team