[Resolved] Citrus Payment Solutions — online payment through citruspay but confirmation not given to this http://dled.nios.ac.in site | |||||
I am vengadesh. I made online payment for nios admission for this site http://dled.nios.ac.in. rs.4553 has been deducted from my visa debit card of karur vysya bank on 04 october 2017. But there is no response update or confirmation from citruspay. Still it asks for payment. I communicate with my bank, they told the amount is transferred. And i also communicate with the education institute but they didn't receive amount. I am unaware where the amount gone. Can you please clarify about the deducted amount? Please help me for this issue. Looking forward to hear from you. I have sent a email on [protected]@citruspay.com but i did not got any response. I would like to chat with citruspay but there is no phone number. Please look the matter seriously, other wise i have to pay the fees again which is very difficult for me to arrange another 4553.00 rupees. 4553 is very big amount for me and please make sure that my payment return to my bank account. Mail id: Venki. [protected]@gmail.com Contact no : [protected] I have attached the screenshots below Was this information helpful? | |||||
Nov 11, 2017 Complaint marked as Resolved Citrus Payment Solutions customer support has been notified about the posted complaint. Verified Support Oct 11, 2017 Citrus Payment Solutions Customer Care's response Dear Customer, We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further - • Citrus, Merchant and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • First six and last four digits of the card (In case transaction is processed via Credit/Debit Card). • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • UPI / VPA if any used Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php Regards, Citrus Support Team. | |||||
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