Citrus Payment Solutions — Ordered from zara

I chose upi option from zara which led to citrus pay which eventually landed me on google pay and a request from citrus pay to pay that amount, i paid the amount and it got debited.
When i got back to the zara tab, there was no confirmation, didn't even get any mail, but the money got debited.
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Sep 08, 2020
Updated by Rizz1
My upi id from which i made the payment:
[protected]@okhdfcbank
Kindly refund the amount!

Sep 08, 2020
Updated by Rizz1
Payment not recieved by zara

Sep 09, 2020
Updated by Rizz1
I recieved a mail that it has been cancelled now

Complaint comments 

Comments

Hi!

Apologies for the inconvenience.

As checked, this is a failed transaction and amount for same has been refunded on 09/09/2020 via RRN [protected]. You will receive the amount in your source account within 5-7 working days (except Saturday, Sunday and bank holidays).

Regards,
Team Citrus

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