[Resolved] Citrus Payment Solutions — payment completed but not paid to aukdc

Premkumarmurugesan

from Mumbai, Maharashtra

Address:

620024

I pay semester fees through citrus. My payment is done and money debited from my account. But it not show any transaction number or reference number. Also, my semester fee no paid on the aukdc website. So what happened to my money. My semester fee not paid and it will affect my studies. So please reply to me and also resolve the issue. I am afraid of any fraudulent activity like hacking and etc.. Please contact me as soon as possible.

My email: [protected]@gmail.com

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Jan 8, 2020

Complaint marked as Resolved

Dec 06, 2019

Updated by Premkumarmurugesan I got the reference no from the Aukdc website. But My payment has been failed. Please refund the amount if payment has been failed.
Reference no: [protected]

Verified Support

Dec 08, 2019

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details via help.payu.in to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team