[Resolved] Citrus Payment Solutions — Payment debited but order not placed and refund not initiated | |
Nº [protected] I was placing an order on zara india online on 1st Oct 2021 and had opted for payment via upi. I then did the payment through google pay for which zara had used citrus payment gateway. I did the transaction via kanika.[protected]@okicici and money got debited from my account but zara did not received the amount. So zara cancelled the order from their side as it keep pending I haven’t been initiated a refund. Kindly check my concern and give me refund of my money at the earliest. Was this information helpful? | |
Nov 10, 2021 Complaint marked as Resolved Verified Support Oct 03, 2021 Citrus Payment Solutions Customer Care's response Hi, Please wait till Monday for an update on the status. Regards, Citrus Support Team Verified Support Oct 07, 2021 Citrus Payment Solutions Customer Care's response Hi, We regret the inconvenience caused. Your transaction with Citrus ID UPI[protected] processed for Rs. 3280 was a failed transaction. The amount has been refunded to your source account on[protected] and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday and bank holiday) from the date of refund. Feel free to write to us if any other information is required. Regards, Citrus Support Team | |
 1 Comment | |
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It’s already Wednesday and I’ve not received a single update or my refund.
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