Citrus Payment Solutions — Payment debited but order not placed. | |
I was placing an order on zara india online on 23rd July 2021 and had opted for payment via upi. I then did the payment through google pay for which zara had used citrus payment gateway. I did the transaction via [protected]@okhdfcbank and money got debited from my account but zara did not receive the amount. So zara cancelled the order from their side as it was pending. Payment portal hasn’t initiated a refund. Kindly check my concern and give me refund of my money at the earliest. Was this information helpful? | |
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+91 20 6731 4141
3rd Floor, Viraj Building, SV Road, Khar (West), Mumbai, Maharashtra, India - 400052
We are unable to trace any transaction with the provided details. Please share the below details with us and we shall assist you further.
• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Citrus Support Team