[Resolved]  Citrus Payment Solutions — payment debited but purchase failed and amount not credited back

Address:New Delhi, Delhi, 110034

I purchased a clothing item and a perfume bottom from zara. The amount for the same was debited from my account but zara emailed that the purchase failed and after a lot of complaining to google pay the amount has still not been credited back to my account. Please help soon as you can. It’s already been a week that i have not received the payment and i am still waiting.
Was this information helpful?
No (0)
Yes (0)
Jan 26, 2020
Complaint marked as Resolved 
Verified Support
Dec 23, 2019
Citrus Payment Solutions Customer Care's response
Hi,

We regret the inconvenience this may have caused you.

We would request you to share your citrus pay transaction id along with your contact number in order for us to assist you better .



Regards,
Team Citrus Pay
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Citrus Payment Solutions
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    63%
    Complaints
    2969
    Pending
    245
    Resolved
    1777
    Citrus Payment Solutions Phone
    +91 20 6731 4141
    Citrus Payment Solutions Address
    3rd Floor, Viraj Building, SV Road, Khar (West), Mumbai, Maharashtra, India - 400052
    View all Citrus Payment Solutions contact information