[Resolved]  Citrus Payment Solutions — payment debited from my account but server error thrown, payment was not success at nios.

Address:

500039

Dear support team,
I made payment on dled. Nois.ac.in for registration of elementary teaching course.
Course reference no: d[protected]
Name : anupama chilakalapudi ([protected]@gmail.com)
I have used online payment option (Netbanking) and paid rs.4535.40 amount and it was debited from account and while transition to nios application, site popped up the server error. Finally payment was not successful, but amount was debited from my account.

Error code: server error in ‘d[protected]’
Invalid column name ‘d[protected]’
Description : an unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.

Note: i have attached the screenshot of error.

My hdfc transition details:
Will be very thankful
Date narration cheque/ref. No. Value date withdrawal
07 sep 2017 [protected]-citrusnios [protected] 07 sep 2017 4, 535.40

When we called nios support team they said payment was not successful for this reference number ‘d[protected]’ and create another application with fresh reference number and try. Also your money will be reverted within 48 hrs.
But it was 1 week, i have not received any amount from citrus or nios.
Please help me to get this amount back or guide me to right department with necessary communication details to proceed further.
Thanks in advance.
Ratnakar
[protected]