[Resolved]  Citrus Payment Solutions — Payment Deducted for Zara, but on zara app it shows that payment yet to be made

I placed an order on the zara app and for the payment it directed me to citrus app for upi payment. I made a payment of Rs. 1790 via the citrus app, but the payment got deducted from My Kotak account and on the Zara app it reflected nothing at all..attached the deducted amount with the reference number.

Kindly refund my money asap...

Zara needs to relook into this issue and change the payment gateway partner asap with such numerous issues showing up.
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Aug 6, 2021
Complaint marked as Resolved 
Verified Support
Dec 14, 2020
Citrus Payment Solutions Customer Care's response
Hi Snehal,

We will check and assist you with the status soon.

Regards,
Ctrus support team.
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