[Resolved] Citrus Payment Solutions — payment deducted from my account but not reached at beneficiary | |
Dear sir, I made an online payment to rgtu consumer code: raji[protected] and the payment was cut from my account for rs 1500 and the payment id: [protected] and Bill reference information: [protected] date on 17 april. The amount is not reached at beneficiary and a receipt is not generated where as i got a message from icici saying amount got deducted from my account. Request to please refund amount in my account. Pl help asap... Was this information helpful? | |
May 24, 2019 Complaint marked as Resolved Verified Support Apr 22, 2019 Citrus Payment Solutions Customer Care's response Hi, We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further - • Citrus, Merchant and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • First 6 and last 4 digits of your card. • UPI / VPA if any used Regards, Citrus Support Team | |
 2 Comments | |
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TX id[protected] i will payment my property tex bill to bhavnagar municipal corporation vai net banking payment debited on my account but bill payments not succes
Citrus Payment Solutions Customer Care's response, Apr 26, 2019
Verified Support
Hi,
We are unable to trace any transaction with the provided details. Please share the below details at
support@citruspay.com via email to assist you further -
• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Citrus Support Team
We are unable to trace any transaction with the provided details. Please share the below details at
support@citruspay.com via email to assist you further -
• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Citrus Support Team
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I want the refund for the amount for the amount as it is unsuccessful from GHMC
We are unable to trace any transaction with the provided details. Please share the below details at support@citruspay.com via email to assist you further -
• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Citrus Support Team