Citrus Payment Solutions — Payment failed and refund not initiated

I placed an order at zara online on 19th August 2021 and opted for payment via upi. Then i made the payment through google pay. While making the transaction the money was debited from my account and zara did not received the payment and the order got cancelled.
I haven’t received my refund.
Kindly check my concern and give me refund of my money at the earliest.