Citrus Payment Solutions — Payment failed on zara and amount got deducted from bank account

I tried to place an order of Rs.7380 on zara through UPI on 25/08/21 but the amount got debited and then on the gateway showed failed and the order displayed as pending but the amount is debited and then later I placed the order with cod mode. So I am looking to get my refund and I have done 2 complaint so far on your site but I haven’t received any response
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