[Resolved]  Citrus Payment Solutions — payment is not confirmed in nios d. el. ed but amount is debited on my sbi account

Address:Aligarh, Uttar Pradesh, 202280
Website:d.el.ed.nios.ac.in

Sir
Nios payment is not confirmed but amount is debited on my sbi account due to session expired.4510 rs fee payment is made 24/09/2017 in morning time and payment reference no is [protected]igacboinv3. Nios d. El. Ed payment is made by sbi netbankin in favour of sapna verma.
Sir plesase refund to my payment in my sbi account to clear next fee
Thank you
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Oct 29, 2017
Complaint marked as Resolved 
Citrus Payment Solutions customer support has been notified about the posted complaint.
Sep 24, 2017
Updated by Nitin Mathuria
please sir refund my payment in sbi account
Verified Support
Sep 27, 2017
Citrus Payment Solutions Customer Care's response
Dear Customer,

We would like to inform you that the TXN [protected] is successful at our end. Please get in touch with the merchant with Merchant Order Id [protected] in order to get the service delivery status at their end.

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team
Complaint comments 

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Sir
nios payment is not confirmed but amount is debited on my sbi account due to session expired.4511.80 rs fee payment is made 25/09/2017 in evening time and payment reference no is IGACBUKPN6 . nios d.el.ed payment is made by sbi netbanking in favour of MUSA ALOM.
sir plesase refund to my payment in my sbi account to clear next fee.
thank you

Citrus Payment Solutions Customer Care's response, Sep 28, 2017
Verified Support
Dear Customer,

We are unable to trace the transaction details with the provided information. Request you to share the Citrus Transaction id along with the email id and mobile number used for processing the TXN to get the status checked.

Alternately for any more assistance, you can also contact us at support@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

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