[Resolved]  Citrus Payment Solutions — Payment not done at zara

Was placing an order on zara india online on 6th September and had opted for payment via upi.
I then did the payment through google pay for which zara had used citrus payment gateway.
Amount of ₹2880 got debited from my account but zara did not received the amount.
My payment is still pending on zara
I haven’t been initiated a refund.

Kindly check my concern and give me refund of my money at the earliest.
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Aug 14, 2021
Complaint marked as Resolved 
Verified Support
Sep 08, 2020
Citrus Payment Solutions Customer Care's response
Hi!

Apologies for the inconvenience.

As checked, this is a failed transaction and amount for same has been refunded on 07/09/2020 via RRN [protected]. You will receive the amount in your source account within 5-7 working days (except Saturday, Sunday and bank holidays).

Regards,
Team Citrus
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