[Resolved]  Citrus Payment Solutions — Payment not successful

Address:Dehradun, Uttarakhand
Website:Citrus payment solution

TxnID- [protected]
Payment Type- CREDIT/DEBIT/NETBANKING
Amount- 4900
PGTXNID- [protected]
DATE- 8/30/2016
TIME- 1:05:48PM

This is ravina uniyal. My fee doesn't get submitted in ignou university but the amount is deducted on the same day and time. I have mentioned all the required information above please answer me back as fast as u can. It's the 10th day after I submitted the fee neither I got the amount back in my account nor it was submitted in the ignou university. Please resolve it fast.
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Oct 10, 2016
Complaint marked as Resolved 
Citrus Payment Solutions customer support has been notified about the posted complaint.
Verified Support
Sep 09, 2016
Citrus Payment Solutions Customer Care's response
Dear Ravina,

We would like to inform you that the transaction CTX[protected] for 4953.53 INR was not successful at our end.

Please note that we have not received the funds at our end. If in case of any deduction the same shall be refunded within 7 to 10 working days (excluding Saturday/Sunday and public holidays).

Alternately for any more help or assistance required, request you to contact your respective bank and they will only be able to assist regarding the status of the same.

Regards,
Citrus Support Team
Complaint comments 

Comments

Bank passbook entry has shown that the money is deducted...plz its kindly request to u to make me out from this problem...because of this payment, my registration is showing unsuccessful in registration status of ignou university...and due to this payment issue its creating problem in my admission...because they haven't got admission fee...neither I have got amount back...so plz solve it fast...

Date[protected]
form refrence no- A[protected](nious board)
dear sir i was paid 2400 rs in nios board patna bihar my amount deduduction my account but not transffferd in nious board my account of state bank of indi a and ac number is-[protected]
pls repair my balance or refund my amount my account

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