Citrus Payment Solutions — payment processed on citrus but failed in original location

I made a payment of inr 4, 280 on august 4th, 2020. The payment was successful on google pay using citrus payments solutions (Screenshot attached), but the payment was reflecting as pending on the original payment location (Zara - screenshot attached).

Waiting to hear anything from citrus.
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Hi!

Apologies for the inconvenience.

As checked, this is a successful transaction via transaction Id - UPI[protected] at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.

Regards,
Team Citrus

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